Information Technology Outsourcing (ITO): Fact, Fiction and my life as a convicted Felon
Increasingly, organizations are embracing outsourcing as an opportunity to thrive or survive during uncertain economic times. The promise of enhanced service delivery, scalable workforce, and reduced operating costs continues to fuel growth in the ITO market. While these benefits are real; unfortunately some organizations, in the rush to achieve savings, overlook or make incorrect assumptions regarding critical risks. Initial assumptions such as “outsourcing the service equals outsourcing our risk and accountability” and “vendors with big brands and big budgets don’t make big errors” often lead to unhappy customers and failed initiatives. In some cases, organizations unknowingly accept greater risk and costs as the result of their outsourcing initiatives.
ITO: Fact, Fiction and my life as a convicted Felon will focus the audience on key ingredients for a successful outsource initiative, while exploring the following topics from a business and technology perspective.
- The business case for outsourcing
- Assumptions….trust, but verify
- Captain Obvious….your risk management superhero
- Key risks, controls and considerations across the outsource lifecycle
- Managing risk through specific monitoring activities
- The evolving ITO landscape
This session will provide insight and guidance relevant to C suite executives, management and front line members of your governance and risk management teams. At the conclusion of this webinar, you will have an extensive list of considerations, risks and related best practices to help ensure your organization’s risk appetite and outsource initiative are aligned to maximize savings and success.