Putting the Internal Audit Value Proposition into Action: A Story of Transformation
While effectively Navigating the Future one learns from the past. This is a case study in Transformation in the Public Sector that will provide practical insight into to navigating transformation. This presentation will provide the audience with advice and lessons learned from a major strategic, operational and cultural transformation in the Canada Border Services Agency (CBSA).In 2013, CBSA’s Internal Audit and Program Evaluation Directorate (IAPED) had not been exempt from the cost saving measures and broader federal government demands for efficiency. There was a need to find better ways of doing business. Concurrently, as with many large public sector organizations, the organization was struggling with oversight fatigue and needed to find ways to realize the value of internal audit and program evaluation. In this context, the Chief Audit and Evaluation Executive envisioned and then led a comprehensive transformation of the internal audit and program evaluation function that had 4 key pillars:
- Strategies and Directions: The goal was to re-establish and reposition the direction of IAPED, aligning the mission, vision and values to the strategic directions of the CBSA and to the IIA Canada Value Proposition for internal audit in the public sector.
- Products: The goal was to develop world-class, high value products that make internal audit indispensible to management and the audit committee;
- Profession: The goal was to equip the team with the next generation toolkit and a high degree of professionalism aimed at securing a seat at the table.
- Client: the goal was to transform the relationship with the client, to position IA as a sought after partner and contributor to the Agency’s strategic and management decision-making processes.